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Customer Service

Contact your local transit agency directly for non-Arc related inquiries.

Q&A

You've got questions, we've got answers.

Phone

1-888-302-0001
Toll Free phone support is here if you need it.
7:00a - 7:00p - Mountain Time.
Seven days a week.

Email Us

(* = required)
Personal information is collected under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act, for the purpose of managing the fare payment (Arc) program. Aggregate information is also used for evaluation and planning purposes. Information regarding your use of your Arc Card is managed and protected by the City of Edmonton and Participating Municipalities in accordance with the Act. Questions about the collection, use and disclosure of personal information can be directed to the Arc Program Manager at ArcProgramManager@edmonton.ca or by mail to Arc Program Manager at Edmonton Tower 10111 104 Avenue, Edmonton Alberta T5J 0J4.